The four things that tend to worry people about an unfamiliar shop, answered in order.
The card form you see at checkout is hosted by our payment provider, not by us. That keeps your details off our servers entirely and means no one here can look up a card number, even if asked.
We collect only what an order needs and never sell information on. You can ask for a copy of what we hold, or ask us to delete anything we are not required to keep for accounting, by writing to the address in the footer.
Problems get a decision rather than a process. Send a photograph and an order number and you will get a refund, a replacement or a courier investigation started — whichever the situation calls for.
Order updates come by email, and we only send marketing to people who asked for it. If you would rather hear nothing, unsubscribe once and it takes effect immediately; order confirmations will still arrive.
Take something you already own that fits the way you want, lay it flat, and measure it the same way the listing measures its chart. Lay the garment flat, measure the same points the chart uses — chest, waist, length — and pick the column that matches, not the letter.
The composition and the care line tell you how something will behave after a few washes: whether it will hold its shape, whether it needs a cool iron, whether it should not go near a tumble dryer at all. Knowing that before the parcel arrives prevents most of the disappointment.
Send it back within thirty days and we refund to the original payment method. No argument, no restocking fee.
Damage in transit is our problem to solve, not yours to prove. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
We keep what a delivery needs — name, address, email, contact number — and the order history for accounting. Card details go to the payment provider rather than to us, and we do not sell information to anyone.
Use the footer address for anything to do with your details. Replies normally come within one business day, and anything about your data — a copy, a correction, a deletion — is handled over the same address.
Questions about this page? Write to [email protected] and we will answer within one business day.