The fastest way to reach a person is email — we read everything ourselves.
Chorielle is owned and operated by SPEED ADS CO., LIMITED.
| Brand | Chorielle |
| Legal entity name | SPEED ADS CO., LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://chorielle.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Write to the address shown in the footer. Order numbers and photographs help us answer in the first reply rather than the third, particularly for damage or sizing problems.
Messages sent on a business day are normally answered within one business day, and always within two. Weekend and holiday messages are answered on the next business day.
You will find our registered company name, address and email in the footer. Correspondence about orders should go by email so it reaches the people who can actually act on it.
Wholesale is not something we do at present. Journalists and reviewers are welcome to write with a deadline and a request; we can usually supply specifications and images quickly.
Include your order number, the item concerned, and what you would like us to do. Add which item the message is about if there is more than one on the order, and tell us what outcome you are hoping for — most enquiries are settled in the first reply when the ask is explicit.
For damage or a fault, two photographs are enough: one of the whole item, one of the problem close up. A photograph of the packaging helps if the parcel was crushed, and the carrier's label helps if the box was opened in transit.
We aim to answer the same business day and treat the next as the deadline. Weekend and public-holiday messages are answered on the next business day, and nothing is left sitting unanswered over a long weekend without an acknowledgement.
Send a follow-up in the same thread and it reaches whoever already has your details. If a reply has not arrived inside two business days, that is unusual and worth flagging to us directly.
You can write to the registered address printed in the footer for formal matters. For anything about an order, email gets a faster answer.
Journalists and reviewers are welcome to write with an outlet, a deadline and what you need. Wholesale and affiliate enquiries are politely declined — there is no programme to join at the moment.
Questions about this page? Write to [email protected] and we will answer within one business day.