You have thirty days to change your mind. Here is how it works and what we need from you.
Returns are accepted within thirty days of delivery. You do not need a reason; contact us first so we can issue a return reference, then post the item back within two weeks of raising it. Both dates are counted from delivery, not from the order date.
Items should come back unused and in a resalable condition, with tags and any packaging intact. Inspecting something is expected — using it for an evening is not. Where an item arrives back clearly used we contact you rather than simply refusing the refund.
Email the address in the footer with your order number and which item you are sending back. We reply with a return reference and, where the return is our fault, a prepaid label. Items sent without a reference can take much longer to match to an order.
Refunds go back to the original payment method, and we process them within three business days of the parcel arriving with us. Your bank may take a further three to five days to show the credit, which is outside our control.
Where we have sent the wrong item or a damaged one, we cover everything: return label, replacement or refund, and any postage you paid. Send a photo and your order number and we will sort it the same day.
Change of mind: you cover the return postage. Where the item was wrong, damaged or not as described, the cost is ours and you will not be out of pocket for returning it.
Send the item back in something that survives the journey — the original mailer is ideal. Keep the posting receipt in case the parcel goes astray, and please wait for the reference before posting so we can match the return to your order.
We handle exchanges by refund and re-order: it is faster than waiting for a parcel to come back before sending another out. Ask us and we will set the replacement aside for a few days while yours is in transit.
Refunds are calculated per item, so a single return does not disturb the rest of the order. In the rare case where an item arrives back in an unsellable condition we discuss it with you before deciding anything.
For hygiene reasons we cannot accept pierced jewellery or anything else that cannot be resold once handled. Anything marked as final sale on the listing is also excluded, and that is stated on the product page rather than only here.
Gift returns are welcome with the packing slip or the email address the order was placed under. Refunds go back to the original payment method, so the sender receives the money.
Hold on to whatever the post office gives you. We refund on receipt rather than on dispatch for a reason, and a receipt is what lets us settle a return that goes missing in the middle — with it, the outcome is ours to absorb; without it, there is nothing to check.
A complete return gets the item value and the delivery charge back. A partial return refunds the items you send and leaves the rest of the order, including its shipping, as it stands — the parcel was still delivered.
Questions about this page? Write to [email protected] and we will answer within one business day.