What you can pay with, how card details are handled, and what to do when a payment does not go through.
Visa, Mastercard and American Express are accepted, as is PayPal. Available methods are shown at checkout for your delivery country, since a few local card schemes cannot be processed for every destination.
Card numbers are captured on the payment provider's hosted form rather than on this site, which is why we cannot retrieve a card number for you. We see only the last four digits and whether the payment succeeded.
With PayPal you complete the payment on PayPal's site and are returned here with the outcome. Refunds return to the PayPal balance or account you paid from, usually within a day of us processing them.
All prices are in US dollars. Your bank applies its own conversion and may add a foreign transaction fee; that line on your statement comes from the bank, not from us.
A declined payment usually means the bank wants to verify the transaction; a second attempt or a call to the bank normally clears it. If you see a pending authorisation after a failed attempt, it expires on its own, typically within a few days.
The whole site is served over an encrypted connection, and the card fields are run by a payment provider rather than by us. The card form itself belongs to our payment provider, which means the number is typed into their interface and not into this site.
We can see whether a payment succeeded, the amount, and the last four digits of the card so that a refund can be matched to the right transaction. The full card number and security code are held by the payment provider and never enter our systems, so we will never ask you for them by email.
Placing an order asks your bank to authorise the amount. The charge is only completed when the parcel is being prepared to leave, so a cancelled order is released rather than refunded.
A confirmation email is sent as soon as the order is accepted, and it doubles as your receipt. If you need an invoice in a company name or with a tax number on it, write to us and we will provide one. Ask us and we will issue it against the same order number.
Please talk to us first if you do not recognise a charge. A pending hold from a failed attempt looks exactly like a payment and disappears by itself; genuine duplicate charges we refund the same day.
A chargeback is handled between your bank and our payment provider. We send the order and delivery records when asked; if the claim succeeds, the amount returns to the card that paid for it.
Refunds always return to the method that paid — the same card, or the same PayPal account. It is a deliberate restriction rather than an inconvenience, and it exists to protect the person who paid.
Questions about this page? Write to [email protected] and we will answer within one business day.